96c Responsible Gaming
96c is here for every member to ensure that fun never becomes a problem. Set your own limits, recognise the warning signs, and get support when you need it.
Why Responsibility Matters
Casino gaming and sports betting are forms of entertainment — many people enjoy them and play within their budget. But for some, it can get out of control over time. 96c believes that every player's safety matters more than profit. That is why we have built several self-limit tools for our members, and our support team is available around the clock to help in any situation.
Ask yourself a few questions before you play: Are you repeatedly betting to try to recover money you have lost? Are you borrowing money from family or friends to keep playing? Are you skipping sleep or work to spend time gambling? If the answer to any of these is yes, it is time to seek help. You can find more information on topics like these on our FAQ page.
No one under the age of 21 may open an account or place bets at 96c. This is our policy and we enforce it strictly. You can read our Terms and Conditions page to learn about our full policy.
Remember: Gambling is not and should never be a source of income. It is purely a form of entertainment. Set only the amount you can spend without it affecting your daily life as your budget.
Self-Limit Tools
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately.
Loss Limit
Decide in advance how much you are willing to lose within a given period. Once you reach the limit, no further bets can be placed.
Session Time Limit
Set a time limit for how long you play in one sitting. When the time is up, the system will automatically send you a notification.
Cooling-Off Period
If you feel you need a break, you can pause your account for anywhere between 24 hours and 30 days.
Self-Exclusion
If you need a longer break, you can close your account entirely. During this time, no bonus or promotional messages will be sent.
Reality Check
At set intervals, a screen shows you a summary of your total playing time and transactions so you can stay informed.
To use these tools, go to your account settings or contact us via live chat. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Warning Signs of a Problem
If any of the following apply to you or someone close to you, it may be a sign of problematic gambling.
Chasing Losses
Repeatedly placing larger bets to try to recover previous losses — this is the most common sign of a problem.
Borrowing Money to Gamble
Continuing to play by borrowing money from family, friends, or others, or by drawing on savings.
Disrupted Sleep and Daily Routine
Neglecting work, studies, or family responsibilities to spend time gambling; staying up late to keep playing.
Strained Relationships
Arguments with family or friends over gambling, or trying to hide the fact that you are playing.
Mood Changes
Feeling restless, angry, or low when unable to play; only feeling normal when gambling.
Betting More and More
Needing to bet more money than before to get the same level of excitement — this is a clear sign of addiction.
Practical Tips for Responsible Gaming
Before you start playing at 96c, set a clear budget for yourself — only the amount you are comfortable spending on entertainment. Do not go beyond this budget, even if you feel "this time will be different."
Set time limits as well. Playing for hours on end causes fatigue and reduces your ability to make good decisions. Take a short break every hour, get up and walk around, have some water — these small habits keep your mind clear.
Never place bets when you are under the influence or feeling stressed. When you are in a good state of mind, your decisions are better. If at any point you feel it is best not to use your account, use the self-exclusion option — this is not a sign of weakness, but of good judgment.
Under our Privacy Policy, your account and transaction information is kept secure and is not shared with any third party. Play in a safe environment.
96c's Commitment
We never advertise to minors. We do not send promotional messages to members who have self-excluded. Our support team is ready 24/7 via live chat and email in both Bengali and English — do not hesitate to reach out with any concern.
Where to Get Help
96c Live Chat Support
The 96c support team is available via live chat seven days a week, twenty-four hours a day. Chat with us directly to activate self-limit tools, take a break, or share any concern.
Email Support
If you prefer not to chat directly, write to us by email. Our team replies in both Bengali and English. Email address: [email protected]
Family and Loved Ones
Talk openly with a trusted family member or friend. Support from someone close, combined with professional help, can bring about change faster.
Seek Professional Advice
Gambling addiction is a recognised mental health condition. Psychiatrists, clinical psychologists, and counsellors are available in the country to provide professional treatment. If you need it, consult a doctor — seeking help takes courage.
Age 21 and Over — Child Protection
The minimum age to open an account and participate in any betting or casino activity at 96c is 21. Age must be verified during account verification, and additional information may be requested at any time if there is reason for doubt.
If there are children or teenagers in your household, keep passwords or parental controls active on your devices. Do not hand your device to others while logged in. Do not share your account details with anyone — including family members.
- Age verification is mandatory at account registration.
- Any suspicious account is suspended immediately.
- Members who have self-excluded cannot open a new account.
- Minors are never targeted in advertising.
- Harm involving minors can be reported through our support channels.