96c Terms and Conditions

In this document, "96c", "we", and "our" refer to the 96c platform and its operating entity. "User", "you", and "member" refer to any person registered on or using the platform. "Platform" refers to 96c's website, mobile application, and all associated digital channels.

These terms apply to all persons located in Bangladesh and using 96c's services from Bangladesh. In the event of any dispute, the English version of this document shall be considered final.

You must be at least 21 (twenty-one) years of age to use 96c's services. By registering, you confirm that you meet this age requirement. 96c may request proof of identity or age at any time for verification purposes.

Persons for whom the use of such services is prohibited or restricted under applicable law may not register or operate an account on 96c. Opening an account using a false identity or incorrect information is strictly prohibited.

3.1 Registration Process

Each user may open only one account. If multiple accounts are found under the same person's name, 96c reserves the right to close them and cancel any bonuses earned. The name, mobile number, and date of birth provided at registration must be accurate.

3.2 Account Security

It is your responsibility to keep your username and password confidential. Giving any third party access to your account or transferring your account is prohibited. If you suspect any unauthorised access to your account, contact the 96c support team immediately.

3.3 Account Verification

96c may initiate an account verification (KYC) process at any time. This process may require a copy of your national identity card or passport. If the required documents are not provided within the specified time, the withdrawal process may be temporarily suspended.

96c currently accepts bKash, Nagad, and Rocket for deposits and withdrawals. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.

Withdrawal requests are generally processed within 10 to 45 minutes. However, additional time may be required during account verification or in cases of unusual transactions. The mobile banking number used for withdrawal must match the name on the account.

• Third-party accounts may not be used for deposits.
• If funds do not appear in your account immediately after a deposit, notify the support team with the transaction reference number.
• If any suspicious or fraudulent transaction is detected, 96c may suspend withdrawals for that account.

Each bonus offer on 96c has its own terms, which are detailed on the relevant promotion page. Bonus funds may not be withdrawn until the wagering requirements have been met.

Welcome Bonus: 100% bonus on the first deposit, up to ৳5,000 — the wagering requirement for this bonus is 20 times the bonus amount. For example, depositing ৳1,000 gives a ৳1,000 bonus, making the balance ৳2,000, and the wagering required is ৳1,000 × 20 = ৳20,000.

If using multiple accounts to claim bonuses, registering under a false identity, or any form of manipulation is detected, 96c reserves the right to cancel the relevant bonus and any winnings.

6.1 Technical Issues

If the internet connection is lost or a technical error occurs during a game or betting session, the outcome of that round will be determined according to the data recorded on the server. 96c is not responsible for losses caused by technical errors; however, if a genuine error is confirmed, the support team will review the matter.

6.2 Result Disputes

If you have an objection to the outcome of a game or betting result, you must notify the support team within 24 hours. Complaints received after the specified time may not be considered. Server log files will be treated as final evidence.

6.3 Maximum Win Limit

96c reserves the right to set a maximum win limit per session for certain games or bet categories. Where such a limit applies, it will be stated on the relevant game page.

The following activities are strictly prohibited on 96c:

• Opening multiple accounts to claim bonuses repeatedly.
• Using a false or borrowed identity to obtain bonuses.
• Using software or bots to manipulate game outcomes.
• Colluding with other users to place bets or influence games.
• Using the platform for money laundering or illegal purposes.
• Demeaning or harassing other members.

If any such activity is proven, the account may be permanently closed and all balances forfeited.

Details on how the personal information you provide when registering on 96c is stored and used are given in our Privacy Policy. 96c does not sell your personal information to third parties. However, 96c reserves the right to share necessary information when required by law or to assist in fraud investigations.

96c believes that gaming should be a form of entertainment, not a source of financial stress. Our responsible gaming guidelines provide detailed information on deposit limits, self-exclusion, and break options.

Members can set their own daily, weekly, or monthly deposit limits. Once a limit is lowered, it takes effect immediately; to increase it, a specified waiting period must pass. While self-exclusion is active, the account cannot be reactivated during that period.

All content on the 96c platform — logos, designs, text, game interfaces, and software — is protected under the intellectual property rights of 96c or relevant third parties. Republishing, distributing, or commercially using this content without prior permission is prohibited.

Game content provider studios (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) own the intellectual property of their respective games. 96c only makes these games available to members through their platform.

96c reserves the right to update these terms at any time. For significant changes, members will be notified via their registered mobile number or through account notifications. Continued use of the platform after changes are made will be taken as acceptance of the new terms.

96c reserves the right to temporarily suspend, modify, or completely discontinue any part of the platform. 96c is not obliged to provide compensation for temporary disruptions caused by maintenance or technical work.

To the maximum extent permitted by applicable law, 96c will not be liable for:

• Losses caused by the user's own negligence or breach of rules.
• Game sessions interrupted due to internet connection or device issues.
• Delays or problems caused by third parties (game studios, payment providers).
• Service disruptions due to unforeseen natural disasters or circumstances beyond our control.

For any dispute or complaint, please contact the 96c support team first. 96c provides support in Bengali and English via live chat and email, seven days a week, twenty-four hours a day. The fastest resolution is generally available through live chat.

If a resolution is not reached with the support team, the matter can be escalated to a higher authority. Escalation requests must be sent by email. For general questions, check our FAQ section — it contains answers to common questions about payments, bonuses, and accounts.

If any clause of these terms is found to be invalid or unenforceable, the remaining clauses will remain in full effect. This document constitutes the entire agreement between 96c and the user and replaces any prior verbal or written understandings.

To learn more about 96c, read the About Us page, where the platform's goals and commitments are set out in detail.