96c Privacy Policy
Our full commitment on how your personal information is collected, stored, and used is described in detail here.
Table of Contents
Introduction and Applicability
96c is an online entertainment platform that provides casino games, sports betting, and other gaming services for users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected about you when you use the 96c website, mobile app, and related services, how that information is used and protected, and what rights you have.
This Policy applies to all services provided through the https://96capk.cam domain. By using 96c's services, you are considered to have automatically agreed to the terms of this Policy. Reading our Terms and Conditions will give you full details on the legal framework governing use of the services. This Policy is an integral part of those terms.
We believe that transparency about your personal information is the foundation of trust. That is why this Policy is presented in plain, clear, and complete English.
Data Collection
96c collects only the information that is genuinely necessary to provide its services. The types and sources of data collected are described in detail below.
2.1 Information Provided at Registration
When creating an account, you provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Preferred username and password
- Residential address (district and division)
2.2 Financial Transaction Information
96c collects financial information during deposit and withdrawal processes. All transactions on our platform are carried out through bKash, Nagad, and Rocket. The date, amount, and mobile banking number for these transactions are recorded. However, your payment PIN or full account details are never stored.
2.3 Automatically Collected Information
The following technical information is automatically collected when you visit the website:
- IP address and device type
- Browser version and operating system
- Pages visited and session duration
- Referral URL (where you came from before reaching the site)
- Preference and settings data from cookies
2.4 Identity Verification Information
To withdraw above a certain amount or to verify an account, 96c may request a photo of your national identity card or passport. These documents are stored in a secure environment after verification is complete.
Purpose of Data Use
Collected information is used only for the following purposes:
3.1 Account Management and Service Delivery
- Creating accounts, managing logins, and ensuring security
- Processing deposits, withdrawals, and bonuses
- Determining VIP levels and calculating weekly cashback
- Maintaining game history and transaction records
3.2 Communication and Support
Your account information is used to provide support via 24/7 live chat and email. Your registered mobile number and email are used to inform you about promotions, bonus offers, and important service updates. You can request to stop receiving promotional messages at any time.
3.3 Fraud Prevention and Security
- Detecting unusual logins or transactions
- Preventing multiple account registrations
- Confirming age verification (for ages 21+)
- Preventing misuse of the platform
3.4 Service Improvement
96c continuously works to improve the platform experience by analysing users' gaming habits and preferences. This analysis is done at an aggregate level without linking to any individual's identity.
Data Storage and Security
96c treats the security of your information as its highest priority. Industry-standard technical measures have been put in place to ensure protection.
4.1 Encryption and Technical Security
- All data transfers are kept secure through SSL (Secure Socket Layer) encryption
- Strong hashing algorithms are used for password storage
- Sensitive information (identity documents, financial records) is stored in a separate encrypted layer
- Firewalls and intrusion detection systems remain active at all times
4.2 Access Control
Only authorised staff may access your personal information, and they are required to take a strict confidentiality pledge. All data access activity is logged and regularly audited.
4.3 Data Retention Period
All data is retained while the account remains active. After an account is closed, financial transaction records are kept for a set period as required by law, then securely deleted. Game history and other non-essential data are deleted within 90 days of account closure.
Sharing Data with Third Parties
96c does not sell or rent your personal information to third parties for commercial purposes. However, in certain limited situations, data may be shared on a limited basis:
5.1 Service Provider Partners
Only the information necessary to deliver services is shared with selected partners for payment processing (bKash, Nagad, Rocket), game software (PG Soft, Pragmatic Play, JILI, Evolution, and others), and technical support. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
96c may be required to provide information in response to a court order or a lawful directive from a competent authority. In such situations, only the specifically requested information is provided — nothing additional.
5.3 Business Transfers
In the event of a business merger or acquisition, user data may be transferred to the new operator. All registered users will be informed before any such change takes place.
5.4 Prohibited Sharing
Data is never shared for the following purposes:
- Sale to marketing companies
- Displaying unauthorised advertisements
- Fraudulent or harmful activities
Cookies and Tracking
The 96c website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of the service.
6.1 Essential Cookies
These cookies are required for the basic functioning of the site — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling these cookies will prevent the site from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferred game categories, display settings, and information from previous sessions.
6.3 Analytics Cookies
Anonymised analysis is carried out to understand traffic patterns across different pages of the site. This information is not linked to any individual's identity.
6.4 Cookie Controls
You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may affect login and other core features.
Your Rights
As a user of 96c, you have certain important rights over your own information:
7.1 Right to Access Your Data
You may request a copy of your personal information held by 96c at any time. Contact our support team and the information will be provided within 7 business days.
7.2 Right to Correct Your Data
If your account contains incorrect or incomplete information, you may request a correction. Changing certain details (such as your registered mobile number) may require OTP verification.
7.3 Right to Close Your Account and Delete Your Data
You may request to close your account and have your personal information deleted. However, certain data (such as financial transaction records) may need to be retained for a set period due to legal obligations.
7.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive bonus and promotional messages, you can opt out at any time via live chat. Options to set gaming limits and self-exclude are also available on the Responsible Gaming page.
Children's Privacy
All 96c services are exclusively for individuals aged 21 or older. We do not knowingly collect or store information from anyone under the age of 21.
Age is verified at registration and identity documents may be requested if needed. If a user is found to have registered with a false age, that account will be closed immediately and the collected information will be deleted.
If you believe someone you know is violating this restriction, please notify our support team.
Policy Changes
96c reserves the right to update this Privacy Policy from time to time as needed. Users will be notified of changes as follows, depending on the nature and extent of the change:
- Minor changes: The effective date at the top of the page will be updated.
- Moderate changes: A notice will be displayed on the site.
- Significant changes: You will be notified directly via your registered email or mobile number.
Continuing to use the services after a change takes effect will be considered acceptance of the updated Policy. If you do not agree to the new Policy, you may request to close your account. To learn more about us, visit our About Us page.
Contact
If you have any questions, comments, or complaints about this Privacy Policy, please contact 96c's support team using the methods below:
Contact the Support Team
Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat: Get instant support from any page on the site
Email: [email protected]
Privacy complaints will receive an initial response within 7 business days and a full resolution will be attempted within 30 days. For answers to general questions and service inquiries, detailed information is available on the FAQ page.